FAQs

Find answers about ordering PC hardware from Unreal Tech, delivery, compatibility and included accessories. For help with a specific product or order, contact us.

When will my order be dispatched?

Orders are normally processed within 2–3 business days after payment is received and confirmed. Check the product listing for its stated dispatch time. Courier delivery time starts after dispatch.

Do you deliver across South Africa?

Yes, nationwide delivery is available. Check the delivery options and charges offered for your order at checkout.

How do I check whether a part fits my PC?

Compare the exact CPU, motherboard, RAM type, storage interface, power supply and case dimensions with the product specifications. For CPU upgrades, check the motherboard manufacturer’s CPU support list and required BIOS version. Send us your system details if you need help before ordering.

Are products new or used?

Check the condition stated on each product listing. Read the description for wear, marks, included accessories and any limitations before ordering.

Are cables, brackets or a cooler included?

Only rely on the accessories stated in the product description. Check mounting brackets and backplates for coolers, modular cables for power supplies, and receivers or chargers for wireless devices. Ask us if an item you need is not specified.

Where can I find warranty and return information?

Warranty coverage and duration are stated on individual product listings where applicable. Contact us about a problem before returning an item, and review the Refund, Return & Warranty Policy for instructions. Include your order number and a description of the issue.

Can I trade in PC hardware?

Unreal Tech offers trade-ins towards products from our store, rather than cash purchases. See how trade-ins work and send the exact model, condition, photos and details of any faults for assessment.