Shipping & Delivery Policy

At Unreal Tech, we aim to process and dispatch orders safely and efficiently throughout South Africa.

Order Processing

Orders are processed within 2–3 business days after payment has been successfully received and confirmed.

Business days are Monday to Friday, excluding South African public holidays.

Orders placed over weekends or public holidays will begin processing on the next business day.

Please note that processing time is separate from courier delivery time.

Nationwide Delivery

Unreal Tech offers delivery throughout South Africa using selected courier services.

Shipping charges are calculated according to the delivery option and order details displayed during checkout.

Where a free-shipping promotion applies, the qualifying amount and applicable conditions will be displayed on the Unreal Tech website or during checkout.

Dispatch & Tracking

Once your order has been processed and handed over to the courier, tracking information may be provided where available.

Please allow time for the courier's tracking system to update after collection.

Delivery Times

Courier delivery times begin after the order has been processed and dispatched.

Delivery times may vary depending on:

• Delivery location
• Courier service
• Remote or outlying areas
• Weekends and public holidays
• Severe weather or other transport disruptions
• Courier network delays
• Circumstances outside Unreal Tech's reasonable control

Any delivery estimate provided is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Please check your shipping details carefully before completing checkout.

If you notice an error after ordering, contact Unreal Tech as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Additional courier charges resulting from an incorrect or incomplete address may be payable by the customer where permitted by applicable law.

Receiving Your Order

Please inspect your parcel as soon as reasonably possible after delivery.

If the parcel appears significantly damaged when delivered, photograph the external packaging before opening it where possible.

If you discover that an item has been damaged during delivery or that there is an issue with your order, please contact Unreal Tech promptly and provide:

• Your order number
• A description of the issue
• Photographs of the parcel
• Photographs of the packaging
• Photographs of the affected product

Please retain the packaging while the matter is being investigated.

Failed Delivery Attempts

Customers should ensure that someone is available to receive the order at the supplied delivery address where required by the courier.

If delivery cannot be completed, the courier may attempt redelivery or return the parcel.

Additional delivery charges may apply where a parcel needs to be resent because of circumstances attributable to the recipient, subject to applicable law.

Order Delays

While we aim to dispatch orders within 2–3 business days after confirmed payment, occasional delays may occur.

If there is a significant issue affecting the processing of your order, Unreal Tech will endeavour to communicate with you using the contact information supplied with your order.

Multiple Items

Orders containing multiple products may occasionally be shipped separately depending on product availability, packaging requirements or fulfilment arrangements.

Where applicable, separate tracking information may be provided.

Safe Packaging

Unreal Tech takes reasonable care when preparing products for courier transportation.

PC components and other sensitive electronic products are packaged with appropriate protective materials according to the nature of the product.

Contact Unreal Tech

If you have questions regarding shipping, delivery or an existing order, please contact Unreal Tech through the contact information provided on our website.

Please include your order number when contacting us about an existing order.

Consumer Rights

This Shipping & Delivery Policy operates alongside applicable South African consumer protection legislation.

Nothing in this policy is intended to exclude or restrict any rights or remedies available to customers under applicable South African law.